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While there are still many cases where the digital purchasing journey is assisted by or completed by an agent, B2B is increasingly including entirely digital funnels. One of the main critical issues is the dissatisfaction following the purchase, whereby the customer experiences a service that is partially different from how it was presented, more expensive, or of little value compared to the sector average. At the same time.


This condition represents India Telegram Number Data an opportunity for CSOs, who can solve these challenges starting from richer and more transparent communication and technological tools that give flexibility and freedom to those who develop sales paths. The technology should be set up to fill the gap left by the lack of a sales agent, for example by using real-time conversation tools and personalized messages, as well as precisely monitoring the behavior and interactions of customers who land on the funnel. Thave a significant impact on time and the risk of errors.



In business automation software, communication is free because it is clear, the number of clicks is reduced and the flow of processes is fluid. According to what has been observed in this article, is it therefore always sensible to seek process automation? Surely, in a large company the expansion, growth and valorization of human potential should come first; a business automation project can make all this possible.