Engagement showed that a low level of customer service causes gigantic losses in companies, reaching up to USD billion a year It is easy to see that they are associated with a complete resignation from the company s services or with the migration of customers to the competition mainly due to bad service experience. According to the study, the average value of whatsapp mobile number list each lost customer is per year. Losses were defined as the transfer of transactions to the competition of consumers and resignation from services of consumers The chart below shows the reasons why customers are leaving for the competition. of respondents indicated poor quality of customer service. The results of this study clearly show the value of customer service.
There is great potential in providing a high level of customer service, which helps in creating business relationships that translate into increased sales and business development. What is most important in customer service Think about the company s long term reputation. Ensure a positive customer experience during all contacts with the company. Think of global brands that people love. Fans of the Apple brand are loyal to it thanks to the sum of positive experiences, which include product quality, aesthetic impressions, customer service, and a sense of value. Think of companies you know that take excellent care of customers both before and after the purchase. Recall the situations.