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overgrown with a heap of documentation, behind which, as a result, the terms of reference are lost along with the project. The decision to select a contractor is often shifted to the purchasing department, and the internal customer does not participate in communication with the contractor. This negatively affects the final result. For 6 years of work on 223-FZ, we at AGIMA have identified 9 types of customer errors that can be avoided. 1. Suspension The main criteria for the purchasing department are the cost and properly executed documents. Contractors that do not demonstrate strengths and an attractive price lose out, such situations often occur in large tenders.

In turn, customers neglect meetings with B2C Email Lead contractors, they are not interested in what specialists work for the contractor in the office. A quality project goes far beyond well-formed documentation. In order for the product to turn out the way it was originally conceived, it is also important to take into account the competencies of the contracting company and relevant experience. 2. Acquaintance A trip to the contractor's office is a chance to make sure there is a real team that will work on the project. Fix the composition of the working group members and appoint a manager - it is he who will interact with the customer. If in the course of work managers or technical specialists with relevant experience moved to other companies, make sure that the necessary expertise remains within the team.



For example, you can hold a meeting in the agency's office. 3. Lack of a "driver" There should be two responsible managers: on the side of the contractor and the client. In reality, it often happens differently: an ordinary employee is loaded with additional work that he performs in the background. He does not delve deeply into the essence of the tasks, does not form clear requirements and does not control their implementation. The main office tasks and the eight-hour working day do not contribute to immersion in the project. By appointing a responsible manager, the customer receives a driver interested in the final result. The driver will take care of organizing the meetings of the working group, adjusting plans, clarifying possible restrictions, and so on.